This guide presents a pragmatic model for setting up a world-class bench- marking process. It explains how to determine what products or processes to. Title, Benchmarking. Author, Michael J. Spendolini. Publisher, Norma, ISBN, X, Length, pages. Export Citation, BiBTeX. Export this citation. Michael J. Spendolini. Abstract. Summarizing the lessons learned from the premier benchmarking companies, the author has developed a .
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